All of us at The Wellness Haven Co. know that using all natural ingredients in our fresh handcrafted products are healthier, and more effective for your skin. Fresh, preservative-free products make a huge difference in personal health and it’s best for our planet.

Pure essential oils, herbs, and other natural ingredients have been used for centuries. Their uses have been passed down through the accumulated knowledge of countless generations. AtThe Wellness Haven Co. we have done all the painstaking research into the benefits of our synthetic-free ingredients. However, we must make this disclaimer:

While many of the herbs, essential oils, and other natural ingredients in our handmade soaps are believed to have healing properties, they are not to be used to self-medicate or treat any form of physical or mental disease or health problem.

We do not recommend the use of these products as a substitute for medical care, traditional or non-traditional.

Please consult your qualified health professional should you have any concerns and always consult with your health professional before changing any medications or healing practices.

You can also feel free to email us at info@thewellnesshaven.co if you have specific issues or questions as we are always available to help you make the best choices for you.

The Wellness Haven Co. is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

The content found on this website is for informational purposes only. This information has not been evaluated by the Food and Drug Administration. Our products are meant for your pleasure and the information provided has been collected from other sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients.

Information and statements regarding health related benefits of certain ingredients are not intended to diagnose, treat, cure, or prevent any disease. The information provided is not meant to substitute the advice provided by your personal health professional. Do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advise.

If you have or suspect that you have a medical condition please contact your health care provider immediately.

Shipping Information

Your order ships directly from our headquarters within 3 days. If an order is expected to be delayed, rest assured we will be working hard to get those items through production and on their way to you as fast as possible.  

**All products are shipped UPS/USPS priority or first class mail and cost $7 on every purchase, unless you spend $100+. Orders $300 and up will be sent an invoice for orders requiring over $10 in the shipping cost to account for actual shipping and handling fees and must be paid in full prior to us shipping.

Please allow 3-5 business days for your shipment to arrive after receiving notice that your order has shipped. The Wellness Haven Co. is not responsible for USPS and other postal carrier shipping times, but each package does have insurance.

Returns

Returned items must be unused and in original packaging. Returns requests must be made within 7 days of receiving your order. Refunds will be sent to the payment method used to process your order. The cost of return shipping restocking will be deducted from your refund, $7 per order.

How to Return:

To make a return you must have your order number, which can be found on your order confirmation email, as well as the email you used to make the purchase.

We will email you a return slip and prepaid packaging label as soon as possible. Please package the item you are returning along with the return slip and seal the package. Drop off the return package with postage clearly visible at your local post office within 5 business days of receiving your return labels. 

To begin the return process click here!

We will begin processing your refund once we have received the return.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thewellnesshaven.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thewellnesshaven.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You are free to email us at info@thewellnesshaven.co or by utilizing our chat feature here on our website to leave us comments, questions, or concerns. We will respond during normal operation hours or within 24 -48 hours after receipt of your message.